Welcome to the ICT Helpdesk

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid BIACC email address is required to submit a ticket.

If you do not have an account, please contact the ICT unit to have one setup for you.

Thank you

Featured Knowledge Base Articles

Helpdesk

How To Open a Support Request

Sign in to the Helpdesk using your BIACC email addressClick on the "Open a New Ticket" ButtonSelect a Help Topic from the drop down menu. For example ...

Forgotten Password

Please click here Enter your email address, and follow the instructions on the email to reset your password

How to select your category, depending on the problem

Critical Problem / Hermes ProblemCritical system is down - Little to no functionality (Email, Hermes)No workaround, data corrupted with many users ...

Can you still telephone the ICT department with your problem?

Yes, you may still call the ICT unit with a telephone request or email your request, especially as the ICT unit is still working in rotations of Team ...

Welcome to the ICT Helpdesk

Featured Knowledge Base Articles

Please Wait!